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13 August 2017, 04:06 | Megan Pierce
Microsoft Surface devices fail on reliability: Consumer Reports
In a study conducted by the Consumer Reports, National Research Center has made a report in which it was estimated that 25% of Microsoft laptops and tablets will develop problems in two years time or less.
In a subsequent blog post Panos Panay, corporate vice president of Microsoft Devices, said the Consumer Reports survey was "disappointing".
While no one would confuse the Surface Pro tablet with a low priced bargain slate, every now and then Microsoft will take a few bucks off the price of the device in order to make it a little more affordable for those eager to own one.
"Microsoft's real-world return and support rates for past models differ significantly from Consumer Reports' breakage predictability", Microsoft said in an emailed statement published on the consumer site. It released its first Surface tablet just five years ago.
The lie came to light when Microsoft CEO Satya Nadella met with Lenovo previous year and asked them how it was dealing with the Skylake reliability issues and was told that no-one except Microsoft was having these issues.
Consumer Reports Shocks, Says Microsoft Laptops Not Reliable
Their analysis has found that a quarter of devices will require fix within the first two years of use.
"If you are very concerned about how long your products are going to last, it might be better for you to go with a brand that has a higher predicted reliability", Beilinson said in the interview. The laptops losing their "recommended" designation are Microsoft Surface Laptop (both versions: 128 GB and 256 GB) and Microsoft Surface Book ( both versions: 128GB and 512GB). Consumer Reports says it's not recommending Microsoft's latest Surface Laptop because of this data collection of existing Surface devices. The publication added that Microsoft's reliability scores don't necessarily reflect hardware performance in general.
CNBC reviewed the new Surface Pro in June and found that, while it was a powerful tablet that also doubles as a competitive laptop, the configuration options are far more expensive than what most consumers could buy from Microsoft's competitors. "Based purely on lab performance, the Surface Pro is highly rated when used either as a tablet or with a keyboard attached".
However, many shoppers care as much about reliability.
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