giftedviz.com
giftedviz.com November 24, 2017


OFCOM announces automatic compensation for delays to phone and broadband fix

11 November 2017, 12:59 | Austin Hogan

Broadband providers must automatically compensate customers for bad service under new Ofcom rules

Brits set for £142m windfall as broadband firms are forced to pay automatic compensation

Anyone suffering from slow repairs, missed appointments, or delayed installations to their broadband or landline services will have their accounts credited without having to ask.

Broadband and landline users will be able to get money back from their providers when things go wrong without having to make a claim, under new rules laid out by communications watchdog Ofcom. Compensation will be paid at a rate of £8 per calendar day that the service is not repaired, after two full working days.

Despite introducing the new compensation charges, the amounts have dropped from original proposals.

Ofcom says mobile customers aren't covered by the new automatic compensation scheme as they are less likely to lose service for more than 24 hours, and now receive more compensation than broadband and landline customers.

Major providers including BT, Sky, TalkTalk, Virgin Media and Zen Internet, which account for roughly 90 per cent of the landline and broadband customers in the United Kingdom, have committed to the compensation policy which will see £8 handed back for each calendar day the service is not repaired, £25 compensated for a missed engineer appointment and £5 returned for each day a new service is delayed.

Kentucky doctor pleads not guilty to assault of Sen. Rand Paul
It was initially reported that Paul had five broken ribs and small cuts to his nose and mouth after the November 3 attack. He's accused of tackling Paul, his longtime neighbor, while mowing his lawn on Saturday.


'Stranger Things' stars perform Motown medley with James Corden
Wolfhard's statement also follows a barrage of backlash to several social media users sexualizing the show's underage cast. Stranger Things actor Finn Wolfhard has asked fans of the hit supernatural series to stop harassing the cast of the show.


Raids on over 180 premises: Dhinakaran cries "conspiracy"
The Times of India reported that a team of 10 Income Tax officials entered the Jaya TV office at around 6 am. Opposition leader and the working president of the Dravida Munnetra Kazhagam (DMK) M.K.


While Plusnet and EE have not formally signed up to the new policy, Ofcom said both have "indicated they'd like to join the scheme". We have always supported auto compensation because it's simply right that customers should be compensated when they don't get the service they pay for and when they experience disruption not of their own making, and they shouldn't have to fight for that compensation.

"Ofcom's Lindsey Fussell said: ".providers will have to pay money back automatically, whenever repairs or installations don't happen on time, or an engineer doesn't turn up.

Your new landline or broadband service is not up and running on the day promised.

Although Ofcom notes that implementing this automatic process is a fair undertaking for service providers, and therefore there will be a period of 15 months to allow everything to be put into place. If a provider fails to start a new service on time £5 per day will be paid and £25 must be handed over for every missed appointment by an engineer.

KitGuru Says: As more and more people rely on their internet connection for work, education and entertainment, ISPs need to work harder to ensure a consistently reliable service.



Other News

Trending Now

Russian offered to send prostitutes to Trump's hotel room
Schiller's testimony". "I was in Russian Federation years ago with the Miss Universe contest which did very well", Trump said. Schiller reportedly testified that he talked to Trump about the offer as the two walked back to Trump's hotel room.

Star Wars Battlefront 2 lays out its FREE DLC Plans
EA has outlined four weeks of planned content, dubbed The Last Jedi Season , following the release of Star Wars Battlefront 2 . Instead, "Johnson will introduce new characters from a corner of the galaxy that Star Wars lore has never before explored".

Olympic Gymnast Aly Raisman Says She Was Sexually Abused By Team Doctor
Six-time Olympic medalist and three-time gold-winning gymnast Aly Raisman is the latest to allege sexual abuse by Dr. USA Gymnastics, in a statement to " 60 Minutes ", said it is "very sorry that any athlete has been harmed".

JC Penney Shares Are Popping on Surprisingly Strong Sales
Net sales fell 1.7 percent to $2.81 billion in the fiscal third quarter, beating analysts' estimates of $2.77 billion. The acquisition was disclosed in a legal filing with the SEC, which can be accessed through the SEC website .

PNG warns it will use force to empty Australia refugee camp
Mr Albanese said the centre was supposed to be a processing centre, but instead became a place of indefinite detention. Australia held asylum seekers on PNG's Manus Island until last week when it closed a detention centre.

Facebook asks for nude photos from Australian users to combat 'revenge porn'
The technology is used to help prevent child pornography and by internet companies to block terrorist images. This would prevent the images or videos from being reposted later by anyone other than the content owner.

'Doctor Who': The New Doctor's Look Finally Revealed
Doctor Who Series 10, which wrapped up this summer, marked the third and final series starring Peter Capaldi as the 12th Doctor. Matt Smith's Eleventh Doctor was a fan of suspenders , although some are attributing that touch to another famous alien.

Roger Goodell Contract Talks Amicable Despite Possible Jerry Jones Lawsuit
Thanks to that, it is another week of more reports stating there's a rift between Jerry Jones and Roger Goodell . According to the New York Times , the Cowboys owner has hired the services of high powered attorney David Boyce.

Veterans Day events scheduled in the area
Matt Shortal, University of IL graduate in accountancy and former Navy Blue Angel pilot, is the keynote speaker. The program was concluded with a special thank you to veterans for their dedication, service, and sacrifice.

Melania Trump flies solo to visit Great Wall of China
US first lady Melania Trump , right, walks along the Mutianyu Great Wall section in Beijing, China, Friday, Nov. 10, 2017. During the visit she was treated to a Chinese folk song, courtesy of the young students, and also signed a panda print.