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HP Recalls Laptops Over Fire Risk
11 January 2018, 08:14 | Rodolfo Wallace
HP Recalls Laptops Over Fire Risk
HP that it's recalling batteries for select laptop models, including some in the ProBook, Envy, and ZBook families.
Since HP was unable to isolate the defective batteries to just the United States or neighboring country Canada, the company has opted to make this a global recall, though it has identified that the recall affects batteries "sold worldwide from December 2015 through December 2017".
These affects selected HP laptop models including the HP 11, Envy m6 and Pavilion x360. The batteries were also sold as accessories or replacement batteries for the HP ZBook Studio G4 mobile workstation.
HP added that many of these laptops use built-in batteries, meaning the customer can not simply remove and replace them.
The batteries were sold from December 2015 through December 2017 at Best Buy, Amazon.com, Hp.com and other stores and authorized dealers nationwide.
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Hewlett-Packard has recalled 50,000 lithium-ion batteries for notebook computers and mobile workstations, according to a news release. However, not every battery in the listed products is affected.
These batteries are not customer-replaceable.
'This action pertains to 0.1 per cent of the HP systems sold globally over the past two years'.
All in all, the company has been swift in responding-a total of $4,500 in property damage, as well as one instance of a customer experiencing first-degree burns to the hand, were reported among the first group complaints filed before HP took action-and it is clear that a proper support and information network has been set up to help the process go smoothly.
HP ended 2017 as the world's largest PC vendor by shipments and the only vendor that actually increased shipments amid shrinking sales across the industry. It says HP is also providing a BIOS update that places the battery in Battery Safety Mode so that the notebook or workstation can be safely used without the battery by connecting to an HP power adaptor, and that batteries affected by this recall should immediately be put into "Battery Safety Mode", which is only applicable to HP products affected by this recall. Users will still be able to use the device but only when connected to an HP power adapter.
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