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giftedviz.com November 21, 2018


Apple discovered some MacBook Pro and iPhone X problems

11 November 2018, 04:12 | Megan Pierce

Getty Carl Court

Getty  Carl Court

The screens on affected phones may not respond correctly to touch or it could react even without being touched, the Cupertino, California-based company said. You can either make an appointment with a service provider or your local Apple Store, or you can contact Apple Support to find out about mailing in your phone for service.

Apple says that eligible models of the iPhone X will have the display module changed free of charge through Apple, or an Apple Authorized Service Provider. Apple says that this behavior has been seen on the Apple iPhone X only.

Regarding the iPhone X - which was discontinued in September - Apple states that it has uncovered that some screens "experience touch issues due to a component that might fail on the display module". Apple says it will examine any iPhone to make sure its eligible for the free fix. Apple also reassured everyone that these issues are only present on some iPhone X models, and the Xs, Xs Max, and Xr are not affected. If you fixed it yourself - perhaps using the excellent guides over at iFixit - then you're not entitled to a refund, but you do get to bask in the glory of carrying out the fix yourself.

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Apple has announced two new replacement programs that impact the iPhone X and the 13-inch MacBook Pro without a Touch Bar.

In the case of the 13-inch MacBook Pro, Apple warns that a "limited number" of systems with 128GB or 256GB SSDs could experience data loss and complete failure of the drive.

Now Apple has announced that customers can have a free screen replacement, with customers who have already paid for the fix able to request a refund.



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