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giftedviz.com December 10, 2018


O2 network down across Kent leaving thousands without data

06 December 2018, 05:53 | Megan Pierce

Image O2 says it is trying 'as fast as we can to fix this'

O2 shop sign in central London

A statement on the O2 Twitter account reads: "We are aware our customers are unable to use data this morning". It later said in a separate tweet that voice calls were working properly.

The technical problem left millions of workers without access to emails and news on their morning commute and enraged those who wanted to access social media.

The problems mean that the companies that share its network - such as GiffGaff, Sky Mobile and Tesco Mobile - are also being hit by the problems.

The Telegraph confirmed that some customers of these other networks were also affected by the outage.

The Transport for London's electronic timetable service at bus stops relies on the O2 network, so this service is also down.

Customers can still make calls but cannot use applications that rely on a data connection or browse the internet.

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O2 said that "one of our third party suppliers has identified a global software issue in their system". "This issue is being investigated".

That could make commuting across the capital particularly hard with users of the O2 network unable to use 4G to plan their routes, and bus stop displays out of order.

O2 has not said what is causing the fault on Thursday.

O2 said it will be sharing updates on its website when the service changes.

Customers have been encouraged to use WiFi whenever possible if they need internet access before the problems have been fixed.



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