January 20, 2019

Outages Sparked by CenturyLink Outage: What’s Wrong With Emergency 911 Number?

29 December 2018, 12:26 | Megan Pierce

Emergency services have been interrupted in several U.S. cities

US investigating Century Link internet outage 911 failures

The company said the mysterious "network element" issue impacted service at 15 of its data centers, across both Europe and North America. Residents received emergency alerts on their smartphones with alternatives to 911 phone numbers.

The interruption began Thursday.

Officials in Jefferson Co. told 13 NEWS they were receiving reports of outages in the area. The outage has continued into Friday, prompting FCC chairman Ajit Pai to issue a statement calling for an investigation into the company's response.

The Iowa State Patrol said a county's 911 cellphone calls were being routed to the agency's office in Des Moines.

Many CenturyLink customers in east Idaho say their internet service had been restored Friday but thousands of users across the country are still reporting that services are down and not working.

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"We continue to make good progress with our recovery efforts and we are working tirelessly until restoration is complete", CenturyLink said. The problem apparently wasn't affecting landline calls to 911.

"Our network is experiencing a disruption affecting customer services".

Numerous local agencies took to their social media pages in the evening hours - approximately 10 p.m. - encouraging anyone needing emergency service to contact dispatch at 360-740-1105, rather than 911.

"When an emergency strikes, it's critical that Americans are able to use 911 to reach those who can help"., a website that tracks realtime outages of internet providers, said affected customers were in Denver, Portland, Seattle, Los Angeles, Dallas, Salt Lake City, Albuquerque, Boise, Chicago, Phoenix and other areas.

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